Bugaboo Kangaroo Double Stroller Bundle

Yes, we offer a product replacement or refund guarantee as follows:

1. Coverage & Duration
- Length of Coverage: 30 calendar days from the date your order is delivered.
- What’s Covered: Any product found to be defective in manufacturing or workmanship under normal, intended use.

2. Premium Brands – Non-Returnable and Non-Refundable Policy 

Due to manufacturer agreements, the following Premium Brands are non-returnable and non-refundable unless the item is received damaged or defective:

• BabyBjörn
• Bugaboo
• Cybex
• Nuna
• UPPAbaby

If your Premium-Brand item arrives damaged or defective, please contact us within 48 hours of delivery with clear photos and your order number so we can help right away. For more information, please refer to our Returns & Exchanges policy.

3. Exclusions

We cannot replace products showing evidence of:

-Misuse or abuse (e.g. using for purposes other than the product’s intended function)
- Accidental damage (drops, crushing, impacts)
- Electrical damage (short-circuit, power surges, water intrusion)
- In the case of electrical products, water leaks are detected that are not due to a manufacturing defect
- Unauthorized modifications or repairs
- Cosmetic wear and tear, faulty or damaged was not immediately reported upon receipt of your purchase (scuffs, scratches, discoloration)
- Improper care or cleaning contrary to the product instructions

4. How to Initiate a Warranty Claim
To start your replacement or refund within the 30-day window, please email our Support Team at: support@tiny-whispers.com

Include in your message:

-Order number
-Purchase date
-Brief description of the defect
-Photos and/or video clearly showing the issue

5. Return Shipping
-Once we confirm your claim, we’ll send you instructions on how to return the defective item.
-Return shipping costs are the customer’s responsibility, due to our commitment to keeping prices low.

6. Inspection Timeline
-Return Receipt: We’ll notify you when your item arrives at our warehouse.
-Inspection Period: Up to 10 days for our Quality team to verify the defect.

7. Product Replacement: Once the inspection has passed for manufacturing or workmanship defects under normal use, you can choose to have the product replaced or receive your money back. If you prefer a replacement, we will ship your new item at no additional cost within 3 business days of passing the inspection. 

8. Product Refund: Once the inspection has passed for manufacturing or workmanship defects under normal use and you have chosen to receive your money back, you’ll be automatically refunded on your original payment method within 3 business days at the latest. Once the refund has been processed, you will receive a message. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@tiny-whispers.com.

9. After 30 Days
If a defect appears after the initial 30-day window, your product’s warranty must be handled directly through the manufacturer.

Thank you for choosing Tiny Whispers. We stand behind every product we sell and are committed to ensuring your complete satisfaction. If you have any questions, don’t hesitate to reach out to support@tiny-whispers.com.

At this time, we do not provide assembly services.

Tiny Whispers is an online-only boutique. We’ll ship your order directly to your door, with the same friendly, reliable service you’d expect in-store.

We understand that circumstances may change, but we ask our customers to review their orders before finalizing payment, as once payment has been made, changes or cancellations cannot be made.

Providing a correct delivery address is the customer's responsibility. 

If you need assistance or have any questions, please contact our Customer Service team at support@tiny-whispers.com and we will do our best to help.

After checkout, you’ll receive an order confirmation email. Once your package ships, we’ll send a second email with a tracking number and link so you can follow its progress. You can also visit the Track your order section on our website to enter your tracking number and view real-time updates.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

For Premium-Brand products, you have only 48 hours after delivery to notify us if the product was damaged, defective, or a different product than the one ordered. After this time, we will assume you are satisfied with the product delivered.

We're here to help! Follow these steps to resolve the issue:

1. Take a photo of the faulty, damaged or wrong product.

2. Send an email to support@tiny-whispers.com with the picture of the complaint attached. In your email, please include your order number and a brief description of the issue.

3. Our customer service team will review your message promptly and work with you to find a solution as quickly as possible.

We're committed to ensuring your satisfaction and resolving any issues with your order. Don't hesitate to reach out to us if you encounter any problems

During the checkout process, you'll have the option to enter your gift card or voucher code in the designated field. 

After entering your code, click or tap the 'Apply' button to redeem your gift card or voucher. The total amount will be adjusted accordingly. 

Once your gift card or voucher has been successfully applied, continue with the checkout process as usual. Review your order details, enter any additional information required, and complete your purchase.

If you encounter any difficulties while redeeming your gift card or voucher, please don't hesitate to reach out to our customer support team for assistance. We're here to help ensure a smooth and enjoyable shopping experience for you.

Email our Customer Care team at support@tinywhispers.com. We’ll work quickly to resolve any problem.

Completely. We use SSL encryption and industry-standard security protocols to keep your personal and payment data protected.

Yes! We offer free standard shipping on orders over $99.00 USD. Be sure to check our homepage or email newsletters for special promotions that may lower that threshold even further.

We strive to process and ship orders promptly within 48 to 72 hours of placement. Once your order has been dispatched, you will receive an email notification containing tracking information. 

Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your order.

We don't want to keep you waiting, so your order is processed for shipping within 48 to 72 hours of placing it. Weekend orders are processed on Mondays. 

Once your order is processed, the estimated delivery time is 2 to 8 business days. 

We work quickly, so it's not possible to make changes in your order once it's been dispatched. If you need help or have any questions, please contact our Customer Service team at support@tiny-whispers.com.

If you notice an error shortly after placing your order, please contact our customer service team immediately. The sooner you contact us, the better the chances of correcting the address before it ships. Remember, we have a 48-72 hour window to process your order and ship it.

If your order has already been shipped, we will attempt to contact the shipping company to help you request an address change. Depending on the shipping company's policies, we may request that the package be redirected or rerouted to the correct address. This typically incurs an additional charge and is subject to the shipping company's approval; we are not responsible for the successful completion of the change.

To avoid similar issues in the future, please verify your shipping address before finalizing your order. Make sure all information, including apartment numbers, street names, and postal codes, is correct.

If the tracking information indicates that your order was delivered, but you haven't received it, you can follow these steps:

Check your delivery location: Check the delivery address to ensure it was entered correctly when placing your order. Occasionally, packages are delivered to a neighbor, to the front desk, or to another location on your property.

Check for delivery notes: Check if the carrier left any delivery notes. Carriers sometimes leave packages in secure locations or with a receptionist if you are unavailable to accept the delivery.

Contact the carrier: Contact the carrier listed in your tracking information. Provide them with your tracking number and explain the situation. They may be able to provide additional details about the delivery or initiate an investigation.

Contact customer service: If you can't find your package after following the steps above, please contact our customer service team. Provide them with your order details and tracking information. We will work with you to resolve the issue and ensure you receive your order as soon as possible.

Filing a Claim: In some specific cases, if a package is marked as delivered but has not been received by the customer, it will be necessary to file a claim with the shipping company. Don't worry, you don't need to do anything; our customer service team will file the corresponding claim. This process can take approximately 10 business days, so we ask for your patience while we complete the necessary procedures. After this period, and if you do not receive a satisfactory response from the shipping company, we will refund your order.

Don't worry, we are here to help you resolve any delivery issues and ensure you receive your order. Do not hesitate to contact us for assistance.

We accept returns of most unworn, unwashed or unused condition with all tags still attached and in its original packaging items within 30 days of delivery (some exclusions apply). Please note: return shipping costs are the buyer’s responsibility.

Due to manufacturer agreements, the following Premium-Brands are non-returnable and non-refundable unless the item is received damaged or defective:

• BabyBjörnNuna
• Bugaboo
• Cybex
• Nuna
• UPPAbaby

Visit our Returns & Exchanges page for complete details and step-by-step instructions.

- Sale Period: Our sale periods offer discounted prices on select items for a limited time.
- Availability: Sale items are available while supplies last. We cannot guarantee the availability of specific products during a sale.
- Refunds: We do not offer refunds for sale items. However, they can be exchanged for another item from our collection or redeemed for store credit. Items that are Marked as 'Last Chance' are non returnable
- Exchange Policy: Sale items can only be exchanged for another item from our collection of similar value, subject to availability.
- Return Period: The standard return period of 30 days applies to sale items as well. Items must be returned within 30 days of the delivery date to be eligible for an exchange or store credit.
- Condition of Sale Items: Sale items must be returned in unworn condition with all tags still attached.
- Shipping Costs: Shipping costs for sale items are the responsibility of the customer and are non-refundable.
- Additional Discounts: Additional discounts or promotions may not apply to sale items unless explicitly stated.
- Missed Out: It might happen that you just placed an order before our sale started. Unfortunately we are not able to compensate the sale or offer on your previously placed order.
- By purchasing sale items from us, you agree to abide by these Sale Terms and Conditions. If you have any questions or need further clarification, please don't hesitate to contact us. We're here to help ensure your shopping experience is a positive one!

- Bundle Offer: Our bundle deals allow you to purchase multiple items together at a discounted price compared to buying each item individually.
- Eligible Items: Bundle deals apply to select items only, as specified in the promotion details.
- Availability: Bundle deals are valid while supplies last. We cannot guarantee the availability of specific products for each item in the bundle.
- Combining Offers: Bundle deals cannot be combined with other promotions, discounts, or offers unless explicitly stated.
- Refunds and Exchanges: Items purchased as part of a bundle deal may be eligible for refunds or exchanges according to our standard return policy, unless otherwise stated in the promotion details.
- Return Period: The standard return period of 30 days applies to items purchased as part of a bundle deal. Items must be returned within 30 days of the delivery date to be eligible for a refund or exchange.
- Condition of Items: Items must be returned in unworn condition with all tags still attached to be eligible for a refund or exchange.
- Shipping Costs: Shipping costs for returned or exchanged items are the responsibility of the customer and are non-refundable.

By participating in our bundle deals, you agree to abide by these terms and conditions. If you have any questions or need further clarification, please don't hesitate to contact us. We're here to help ensure your shopping experience is a positive one!